Terms and conditions

By using our services you are agreeing to our current terms and conditions, which may be updated at any time. Occasionally our website may not be available due to updates and maintenance. Our pieces are individually finished so orders may be slightly different to website photos. Each piece is unique.
All orders are subject to availability and confirmation of payment. We will ship your item once payment is received and we have finished handcrafting your piece. Dispatch times vary due to availability, manufacturing, location and postage times. All domestic orders are shipped via Sendle and all international orders are shipped via DHL or Australia Post.
We accept all Shopify payments (Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay). All orders must be paid in full.
If you need to return your piece please email us at sales@blackstonebespoke.com. Our jewellery is made to order meaning we only accept returns due to manufacturing faults. Manufacturing faults do not include - broken chain, general wear, bent out of shape, snapped or loss of shine. Every piece is made to order meaning we do not accept returns for not liking the item or incorrect size. Please be sure of your size before completing your order.
Please allow 1-4 weeks to receive your order due to manufacturing and postage times. If you have enquiry about availability of a particular piece, please email us at sales@blackstonebespoke.com.