FAQ's

General:
Where are your pieces made?
All of our jewellery is designed and handcrafted in our Melbourne studio. Our casting is done locally via our friends at Apecs Casting (Melbourne). All of our materials are sourced within Australia.
What metals do you work with?
We cast in sterling silver, yellow gold, and white gold.
Do you do custom orders?
Yes we do. If you are interested in a custom piece please email us at sales@blackstonebespoke.com. Use 'Custom Enquiry' as your email subject and give us some details of what you are after.
How do I know my size?
Check out our sizing page. It is a good idea to do this before completing your order to ensure your new piece will fit.

Payment & Shipping:
How will my item be shipped?
All domestic orders are shipped via Sendle and all international orders are shipped via DHL.
How long will my order take?
All our pieces are made to order, we choose to operate like this to ensure minimal waste and reduce environmental impact. Please allow up to 4 weeks to receive your order. We know this is a long time to wait, but please be patient with us. Times vary from 1-4 weeks due to demand and manufacturing.
I want to return my piece?
All of our pieces are made to order meaning we can only accept returns due to freight damage or manufacturing faults. This can be arranged via our email sales@blackstonebespoke.com. Please view our terms and conditions for more information on our returns policy.
What payment methods do you accept?
We accept all Shopify Payments (Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay)
 
Feel free to contact us with your questions via email at info@blackstonebespoke.com