FAQ's
General
Where are your pieces made?
Every Blackstone piece is designed and handcrafted in our Melbourne studio. We work in small batches and made-to-order production runs, allowing us to focus on craftsmanship, quality and attention to detail.
What materials do you use?
We work with solid 925 sterling silver; however, all of our pieces can be cast in the following alloys: brass, yellow gold, white gold and platinum by request. Material information is listed on each product page.
Is your jewellery solid sterling silver?
Yes. All sterling silver pieces are cast in solid 925 sterling silver, meaning they contain 92.5% pure silver. We do not use silver plating on our sterling silver jewellery.
What does 925 mean?
925 is the international hallmark for sterling silver. It means the metal contains 92.5% pure silver and 7.5% alloy, creating a balance of beauty, strength and durability.
Is your jewellery handmade?
Every piece is handcrafted and finished by hand in our Melbourne studio. Because of this, slight variations may occur and are part of what makes each piece unique.
Do you offer custom pieces?
Yes. We offer custom commissions, engravings and bespoke projects. Visit our Custom Orders page or contact us to discuss your idea.
Sizing & Fit
How do I find my ring size?
Visit our Ring Sizing Guide before placing your order. If you're unsure, we're happy to help you determine the correct size. Simply shoot us a message, and we'll give you a hand.
What if I order the wrong size?
We offer resizing on selected pieces. Contact us, and we'll advise the best solution for your piece.
Should my ring feel tight or loose?
Your ring should slide on comfortably and require slight resistance when being removed. It should feel secure without being uncomfortable.
Craftsmanship & Care
Will sterling silver tarnish?
Yes, sterling silver naturally oxidises over time. This is completely normal and can be cleaned or polished to restore its original finish.
Can I wear my jewellery every day?
Absolutely. Our pieces are designed to be worn regularly and develop character through everyday use.
Why do some pieces have darker areas or contrast?
Many of our designs use oxidation to create depth, texture and contrast. This finish highlights details and gives each piece its distinctive character.
How long will sterling silver jewellery last?
With proper care, sterling silver jewellery can last decades and often becomes an heirloom passed down through generations.
Why are your pieces heavier than other jewellery brands?
We use generous amounts of metal and prioritise substance over mass production. The weight of a piece often reflects the materials and craftsmanship that go into making it. The extra weight means our pieces are more expensive; we believe in quality over quantity.
Orders & Production
Why are your pieces made to order?
Making pieces to order allows us to minimise waste, maintain quality standards and create each piece with greater care and attention.
How long will my order take?
Every Blackstone piece is made to order. Please allow 2–4 weeks for production before dispatch. Shipping timeframes apply once your piece has been completed. Please allow up to 6 weeks for production and delivery.
Why isn't my order shipped immediately?
Each piece is individually produced and finished after your order is placed. This process takes longer than mass-produced jewellery but results in a higher quality piece.
Shipping & Returns
How will my order be shipped?
All Australian and international orders are shipped via Australia Post, with Standard and Express shipping options available at checkout.
Do you ship internationally?
Yes. We offer international shipping to most destinations worldwide. Shipping costs are calculated at checkout.
Can I return my jewellery?
Yes, we accept returns in exchange for store credit. Please refer to our Returns Policy for full details.
What if my piece arrives damaged?
Contact us immediately at hello@blackstonebespoke.com, and we'll work with you to resolve the issue as quickly as possible.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay.
Do you offer payment plans?
We offer payment options through Shopify's supported payment providers. Available options will be displayed at checkout.
Blackstone
Why choose Blackstone?
Blackstone creates handcrafted objects of meaning. Every piece is designed to be worn, remembered and become part of your story.
Will my piece look exactly like the product photos?
Because each piece is handcrafted and finished individually, slight variations may occur. These subtle differences are part of what makes each piece unique. With that said, yes, your piece will look like the product photos, if not better in person.
Are your pieces designed to follow trends?
No. We focus on timeless forms, symbolism and craftsmanship rather than seasonal trends, creating pieces designed to be worn for years, not months.
