Shipping policy
Shipping Policy for Blackstone Bespoke
Thank you for shopping with Blackstone Bespoke. We are committed to delivering your purchases with the utmost care and attention. Below are the details of our shipping policy to ensure you have a smooth and seamless shopping experience.
Shipping Times & Rates
We offer free shipping within Australia on orders over $250 AUD. Orders are processed Monday to Friday, excluding public holidays. Please allow 2-4 weeks for your order to be processed and dispatched from our Melbourne studio.
- Standard Shipping: 2-8 business days (within Australia)
Shipping times may vary depending on the destination, product availability, and any unforeseen delays with our shipping partners.
International Shipping
International shipping costs are calculated based on your location at checkout. Please note that all customs duties, taxes, and fees for international orders are the responsibility of the recipient.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your order's journey.
Packaging
At Blackstone Bespoke, we take pride in ensuring that each item arrives safely and beautifully presented. All orders are carefully packaged to ensure their protection during transit.
Damaged or Lost Items
We take every precaution to ensure your order reaches you in perfect condition. If your order arrives damaged or you suspect it is lost, please write to us at info@blackstonebespoke.com.
Contact Us
If you have any questions or concerns about shipping, please write to us at info@blackstonebespoke.com.
